Master SaaS Terms of Service
Last Updated: September 2026 • Version 2.0 • PulseHR Governance Framework
1. Service Subscription & Entitlements
PulseHR provides access to its cloud-hosted Human Resources Operating System on a multi-tenant subscription basis. Each subscription entitles the subscribing entity to activate modular capabilities, provision employee seats according to the selected tier, and utilize our automated workflow engine.
2. Service Level Agreement (SLA)
PulseHR maintains a 99.99% monthly uptime SLA for production workloads. Scheduled maintenance windows will be communicated at least 72 hours in advance and executed during non-peak weekend hours.
3. User Responsibilities & Acceptable Use
Customers are responsible for maintaining the confidentiality of administrative credentials, configuring multi-factor authentication (MFA), assigning appropriate role-based permissions, and ensuring lawful collection of employee records submitted to the platform.
4. Billing, Invoicing & Cancellations
Subscriptions are billed in advance on a monthly or annual cycle via Stripe. Customers may cancel their plan at any time through the customer portal. Upon cancellation, access continues through the end of the current paid billing period with no penalty.
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